UNIGLOBE Professionalism - Our People
UNIGLOBE people are certified travel professionals – every UNIGLOBE agent undergoes extensive customer service and quality assurance training.
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Business Travel
Business travel is a vital business-building activity. It is also full of expense, stress, and confusion. We help simplify this by managing small and mid-size company’s business travel programs.
Get ConnectedCustomer Commitments
UNIGLOBE Communications Service
UNIGLOBE clients are important to us, your telephone calls will be answered within 3 rings, and we will respond to every inquiry by e-mail, telephone, or fax within 2 hours.
UNIGLOBE Travel Management
Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management Services.
UNIGLOBE Quality-Assured Reservations
UNIGLOBE reservations are subject to our multi-point Quality Assurance System for 100% error-free reservations.
UNIGLOBE Travel Information Services
UNIGLOBE knows information is the key to controlling travel costs so we will work with you to analyse your needs and requirements in order to provide you with alternatives that will minimise cost and maximise your choice and value.
UNIGLOBE Best Fare Assurance
UNIGLOBE is committed to researching all appropriate buying channels for “best” fares, including but not limited to GDS fares, web fares, private/contract fares, consolidator fares and UNIGLOBE network fares right up to the day of departure.
UNIGLOBE Quality-Assured Documents
UNIGLOBE travel documents and our “no surprises” itinerary info whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check.
UNIGLOBE Onstream Servicing - New Clients
Within their first month with us, every new UNIGLOBE client will be offered our exclusive Onstream Servicing Program.
UNIGLOBE Ongoing Client Servicing
Every client's experience with us is important - so we closely monitor our performance for every client with our customised "Complete Customer Care" program.
UNIGLOBE Service Recovery - Complaints Resolution
We will resolve any complaint about our services and respond to any complaint about the service of a UNIGLOBE Preferred Supplier within 48 hours.
